Returns & Exchanges

We want you to be completely satisfied with your KeraFiber purchase, which is why we offer a 30-day money-back guarantee on all hair care and styling products. If you are not happy with your results, simply follow our streamlined return process to receive a full refund or exchange.

Return Process

• 1.
  Initiate Your Request

  Contact our support team within 30 days of delivery with your order number and the reason for your return to receive an authorization code.

• 2.
  Prepare the Package

  Securely pack the items in their original packaging, ensuring the product is at least 50% full and includes all original components.

• 3.
  Ship to KeraFiber

  Affix the provided return label to your package and drop it off at any authorized carrier location, keeping a copy of your tracking number for reference.

• 4.
  Receive Refund or Exchange

  Once our warehouse inspects the returned items, we will process your refund to the original payment method or ship your replacement within 5-7 business days.